Tag Archive for: Consumers are Value-driven – Retailers Should Be Data-driven
https://www.businessinsights.dk/wp-content/uploads/2019/06/46.jpg 450 750 kristofferlohse76 https://www.businessinsights.dk/wp-content/uploads/2018/10/Logo_Businessinsights_2.jpg kristofferlohse762019-06-18 10:53:392019-06-18 13:23:26Consumers are Value-driven – Retailers Should Be Data-driven
Contrary to popular belief, the retail experience does not end the moment a customer pays for a product. People demand clear returns, refunds, or exchanges process. What retailers don’t recognise is the impact of a poor after payment experience; it will result in them losing customers, loyalty, and, ultimately, profitability.